Frequently Asked Questions
Everything you need to know about your journey to better sleep.
What materials are used in The Pillow Home products?
We use premium, hypoallergenic materials including 100% organic cotton covers, CertiPUR-US certified memory foam, and sustainably sourced down alternatives to ensure maximum comfort and safety.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Once your order ships, you will receive a tracking number via email.
Do you offer a sleep trial?
Yes! We offer a 30-night risk-free sleep trial. If you are not completely satisfied with your pillow after sleeping on it for a few weeks, you can return it for a full refund.
How do I clean my pillow?
Most of our pillows come with a removable, machine-washable cover. We recommend washing the cover in cold water on a gentle cycle and air drying. Please check the specific care label on your product for core cleaning instructions.
Are your pillows suitable for side sleepers?
Absolutely. We offer a variety of lofts and firmness levels specifically designed to provide the necessary neck support and spinal alignment for side, back, and stomach sleepers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.